Online Support

Expert help.
Without the trip.

Our remote support tool lets a technician connect to your computer and work through the problem with you. Start with a quick call so we know you are ready.

How it works

Let’s get you
back to work.

Call us first.

Ring 1300 4 ITWORLD. Talk to a technician about what is happening before starting a remote session.

Launch remote support.

Open the IT World support tool using the button on this page. It opens in a new tab, so you can keep these instructions handy.

Follow your technician’s guidance.

Approve the connection when you are ready. Your technician will work with you on screen and explain the next steps.